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The Clubhouse Bar
[COVID-19] General Discussion
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<blockquote data-quote="Which Tyler" data-source="post: 1024263" data-attributes="member: 73592"><p>The Serco system has been frankly bizarre from the start.</p><p>Example 1 - my Dad, he's a retired GP; so Serco desparetly want people like him to join the top rank of tracers, making the difficult clinical decisions. In order to do so, he had to renew his licence with the GMC - which he did. GMC renewed his licence "until further notice" Serco required an end date for his licence, and refused to talk to the GMC. Which all means, he never actually qualified as a case handler.</p><p></p><p>Example 2 - I've a friend who registered with Serco as a bottom rank tracers - her job was to call people who tested positive, advice them about self-isolation and what that meant, guide them to make other arrangements for food deliveries etc etc; and ask them where they'd been and who they'd been with over the previous 48 hours before testing. the basic stuff. She was employed by Serco for about 3 months, and had not one single patient to contact. She quit, feeling useless and fraudulent (she was still being paid for 40 hours a week), and got a job delivering food for Sainsburys.</p><p></p><p>Examples 3+ - I've numerous colleagues who had been employed by Serco as tier 2 tracers - sorting out some of the more complicated ones, applying some relatively basic clinical decision makig processes etc. Most of them were fired in the summer as Serco were downsizing tier 2 - because they cost too much.</p><p></p><p></p><p>The overall impression I get is that it's only ever been about lining pockets, and doing the bare minimum - providing an actual service hasn't even been a secondary consideration.</p><p>As an aside, Serco's profits rose by something like 35% over the last 12 months, and shares by about 20% - resulting in a windfall payment to share holders; but I'm sure that has nothing to do with anything.</p></blockquote><p></p>
[QUOTE="Which Tyler, post: 1024263, member: 73592"] The Serco system has been frankly bizarre from the start. Example 1 - my Dad, he's a retired GP; so Serco desparetly want people like him to join the top rank of tracers, making the difficult clinical decisions. In order to do so, he had to renew his licence with the GMC - which he did. GMC renewed his licence "until further notice" Serco required an end date for his licence, and refused to talk to the GMC. Which all means, he never actually qualified as a case handler. Example 2 - I've a friend who registered with Serco as a bottom rank tracers - her job was to call people who tested positive, advice them about self-isolation and what that meant, guide them to make other arrangements for food deliveries etc etc; and ask them where they'd been and who they'd been with over the previous 48 hours before testing. the basic stuff. She was employed by Serco for about 3 months, and had not one single patient to contact. She quit, feeling useless and fraudulent (she was still being paid for 40 hours a week), and got a job delivering food for Sainsburys. Examples 3+ - I've numerous colleagues who had been employed by Serco as tier 2 tracers - sorting out some of the more complicated ones, applying some relatively basic clinical decision makig processes etc. Most of them were fired in the summer as Serco were downsizing tier 2 - because they cost too much. The overall impression I get is that it's only ever been about lining pockets, and doing the bare minimum - providing an actual service hasn't even been a secondary consideration. As an aside, Serco's profits rose by something like 35% over the last 12 months, and shares by about 20% - resulting in a windfall payment to share holders; but I'm sure that has nothing to do with anything. [/QUOTE]
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