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Ticketing - Brentford stadium

glynh

Academy Player
Joined
Oct 11, 2021
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I went to watch London Irish play Leicester at the very impressive new stadium in Brentford at the weekend. Unfortunately, when I arrived,, a season ticket holder (with 4 tickets) thought she had the seat I was allocated. Apparently, the numbers on the seats have been changed, and the same seat had obviously been sold twice. As it happened, there were plenty of spare seats available, so with a little commonsense and goodwill we were able to solve the problem. However, it is not appropriate for season ticket holders to be faced with that sort of issue, least of all in a shiny new ground. Funnily enough, I had a very similar issue at a Barbarians game at Twickenham a few years ago.

My question therefore is: what sort of software do the grounds use and how does it enable them to sell tickets which either do not exist or which have already been sold to someone else?
 

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