I thought I'd share this amusing piece of Customer Service that I received when calling up the RFU Store this morning...
ME: Hello there. Just browsed your website and I can see you have RWC 2011 Shirts for Fiji, Canada and Samoa... but nothing for England. Any particular reason why?
THEM: *confidently* Oh! That's because it's not released yet.
ME: Oh! (Thinking to myself, errr it's 6 weeks until the tournament...) Any idea when they might be releasing it, since every other nation seems to have got theirs out promptly enough?
THEM: Errrr well it's not on our list of upcoming releases for July or August, so I'd expect September.
ME: September? Errr... the Rugby World Cup kicks off in New Zealand in September...
THEM: Sorry, we have no more information.
ME: Can you find someone that might know and ask them please? *Put on Hold - classical music*
THEM: The website will be updated this week with details.
ME: OK. I'll call you back next week, after it hasn't been updated. Bye.
THEM: OK, bye.
In their defense, I must say they picked up the phone very promptly indeed. It rang 3 times and went straight through to the customer service agent - no 'press 1 for this or 2 for that' and no annoying jingles or classical music. Sadly, the person it came through to knew very little... but hey, I'm sure they'd have helped me with a shirt size query... if they actually had the shirt, of course.
Anyway, jokes aside, I find this rather alarming. The RWC comes around every 4 years and they are leaving it until the very last possible moment not only to sell the replica shirt, but to even tell us ANY information regarding it! No wonder they're struggling for money? This is surely one of the best opportunities for making money?!
I will be extremely annoyed if their mis-management of the shirt release leads to a huge influx of demand that they fail to meet in time for the tournament. I don't normally care too much for the shirts, but it's nice to support them with a bit of money and to wear the shirt when watching the games out in NZ.
Anyone else struggled to find the new shirt / fallen victim to their attempts to make us wear O2 sponsored ones that cannot be used at the RWC?
ME: Hello there. Just browsed your website and I can see you have RWC 2011 Shirts for Fiji, Canada and Samoa... but nothing for England. Any particular reason why?
THEM: *confidently* Oh! That's because it's not released yet.
ME: Oh! (Thinking to myself, errr it's 6 weeks until the tournament...) Any idea when they might be releasing it, since every other nation seems to have got theirs out promptly enough?
THEM: Errrr well it's not on our list of upcoming releases for July or August, so I'd expect September.
ME: September? Errr... the Rugby World Cup kicks off in New Zealand in September...
THEM: Sorry, we have no more information.
ME: Can you find someone that might know and ask them please? *Put on Hold - classical music*
THEM: The website will be updated this week with details.
ME: OK. I'll call you back next week, after it hasn't been updated. Bye.
THEM: OK, bye.
In their defense, I must say they picked up the phone very promptly indeed. It rang 3 times and went straight through to the customer service agent - no 'press 1 for this or 2 for that' and no annoying jingles or classical music. Sadly, the person it came through to knew very little... but hey, I'm sure they'd have helped me with a shirt size query... if they actually had the shirt, of course.
Anyway, jokes aside, I find this rather alarming. The RWC comes around every 4 years and they are leaving it until the very last possible moment not only to sell the replica shirt, but to even tell us ANY information regarding it! No wonder they're struggling for money? This is surely one of the best opportunities for making money?!
I will be extremely annoyed if their mis-management of the shirt release leads to a huge influx of demand that they fail to meet in time for the tournament. I don't normally care too much for the shirts, but it's nice to support them with a bit of money and to wear the shirt when watching the games out in NZ.
Anyone else struggled to find the new shirt / fallen victim to their attempts to make us wear O2 sponsored ones that cannot be used at the RWC?